The ideal solution for high-traffic contact centers that want to provide excellent customer service with up to 2,000 agents.
UC for Enterprise (UCE) Contact Center is a suite of products and services that help contact center personnel more efficiently manage all forms of contact from phone calls, voice mails and e-mails to text messages, web chats and faxes.
Designed specifically for NEC’s SV8300 communications servers, UCE Contact Center offers a full set of unified communication tools as well as rich, contact center features. Those features can bring greater productivity to either a large, single site or up to 50 sites networked via NEC’s Common Channel Inter-Office Signaling.
UCE Contact Center is exceedingly modular and scalable. Purchase it for a medium-sized contact center and easily expand it as agent population increases. Or, purchase it with a few basic features and then add more advanced options as needed.
With UCE Contact Center, enterprises find they can generate:
- Shorter response time
- Fewer abandoned calls
- Lower operating costs
- Increased revenues
- Higher customer satisfaction