DB Networks Hosted Voice Service is a remotely installed VoIP phone system that provides similar features as traditional phone systems that businesses have been implementing on-site for years. Unlike traditional PBX equipment, DB Networks Hosted Voice Service makes advanced business technology available even for smaller businesses. DB Networks Hosted Voice Service provides advanced call routing features without you needing the technical side because we are hosting the solution and taking care of that for you.
Just like a traditional PBX the DB Networks Hosted Voice Service offers advanced features such as:
ACD – Automatic Call Distribution:
Have a Sales or Customer Service department? ACD allows you to route calls automatically and efficiently between employees working in a particular department or group. No longer have your customers answered and put on hold only to have employees try and figure who was next. Let the DB Networks Hosted Voice Service ACD solution do it for you. In addition, now you can run reports to get detailed call information about inbound and outbound calls. This allows you to intelligently staff your organization for the times you are the busiest and properly attend to your customers.
Automated Attendant :
Ever wanted a system to answer your calls and let you choose from a list of employees or departments? Let our built-in, robust Auto Attendant answer your calls all day/night or just when you can’t answer them live. It’s a great solution to ensure your customers are always attended to. Choose between multiple menu options along with different greetings for the time of day and day of the week. It’s easy and all controllable through the Customer Portal.
Conference Bridge :
Always wanted to have a conference where your customers or employees could dial in to meet you, but thought it was only for those bigger companies? With DB Networks VoIP solutions you have a built-in Conference Bridge you can access at any time. So whether you want to make a collaboration call with your employees or customers use our bundled solution to make it all come together without excessive fees.
All of these great features and more are available to you through DB Networks Hosted Voice Service. How do we do it? All you need is your existing broadband Internet connection and exceed your expectations for what your business communications can do for you.