VoIP (Voice over Internet Protocol) phone systems use high-speed internet connections instead of traditional phone lines and systems. Most new services from local phone companies use VoIP technology. Small businesses can enjoy some unique advantages when using VoIP phone systems instead of traditional business phone systems. Advantages include easier setup, pricing, scalability, and custom features like automated call forwarding and call answering.
VoIP phone systems provide unique, local phone numbers just like a traditional local phone service provider. They accommodate toll-free numbers and calling, and automated call routing to specific employees or extensions.
Some features to watch for when shopping for VoIP systems and services include integration with other products and services, like CRM software or services, automated call logging, and related functions.