Our NEC switches can be configured with a variety of Call Management software packages that allow you to collect information that helps manage costs within your business; raise productivity with integration with your databases; helps track how well your employees are servicing your customers; as well as generating reports on how many calls your organization makes and receives or to see how well your marketing campaigns are doing.
Call Management Software packages available are…
Call Accounting & Reporting – Daily, weekly, monthly call reports.
Desktop Suite – Tie your phone system calls with you employee’s computer and databases.
ACD Call Management – Track how many calls are being made by each employee, group, ACD agent.
Call Recording – Record telephone calls made for training and quality assurance purposes.