ACD

ACD (Automatic Call Distribution) Call Center Application

ACD / Real-time Call Management Software allows you to monitor how calls are being handled inside your organization in real-time.

With the ability to color code performance levels and being able to display results on multiple terminals, group productivity and communications is easy to see.

If you already run a call center environment with ACD agents or just have a need for real-time call reports to track call volume and answer status, Indepth+’s four major components can add focus to any organization.