ACD (Automatic Call Distribution) Call Center Application
ACD / Real-time Call Management Software allows you to monitor how calls are being handled inside your organization in real-time.
With the ability to color code performance levels and being able to display results on multiple terminals, group productivity and communications is easy to see.
If you already run a call center environment with ACD agents or just have a need for real-time call reports to track call volume and answer status, Indepth+’s four major components can add focus to any organization.
Adding this software to any NEC phone system and customer LAN environment is both logical and valuable.
If you would like more information on ACD Call Center Software